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Job Title: Customer Service Representative
Location: Carol Stream, IL
Zip Code: 60188
Duration: 12 Months
Pay Rate: $30/hr.
Keyword's: #CarolStreamjobs; #CustomerServiceRepresentativejobs;
Start Date: Immediate
Position Overview:
Serves as the customer"s advocate for Vehicle Group North America customers ensuring that superior levels of customer service are delivered for the assigned account responsibilities. This includes efficient and effective order management that provides on-time and complete shipments of products. This is achieved through monitoring customer requirements, problem resolution, and communicating effectively. Additionally, this includes reviewing inventory availability and coordination of shipments with Client manufacturing sites and distribution locations. Making what matters work at Client takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It"s where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
In this function you will:
* Maintain (enter, follow up) customer order entries and monitor status daily to manage late issues
* Prioritization and escalation customer line down situations and past due orders with scheduling, production, and purchasing.
* Instruct Warehouse on Order Fulfillment and/or Inventory Replenishment
* Answer customer inquiries for capacity increases and safety stock requests
* Answer customer inquiries for new products and lead times
* Price confirmation and entry
* Bill of Lading
* Scheduling Transportation
* Coordinate material and purchased component availability with purchasing and communicate with the customers
* Review forecasts for customers that provide them, and pass information onto the appropriate departments
* Build and Maintain Spreadsheets
* Maintain Records, Transactions, and Inquiries
* Act as a Company Ambassador
* Understand our customers" needs through quality conversations and follow up calls
* Report to supervisors and managers conditions or practices that are unsafe to the company and its employees
* Keep the Customer Service Manager informed of any areas of concern.
Qualifications
Required (Basic) Qualifications:
* Bachelor"s degree in Business or Technical Discipline
* 2+ Years of Customer Service in manufacturing environment
* Excellent Communication (verbal and written), Problem Solving and Listening Skills
* Highly Organized and Strong Ability to Multi-Task, detail oriented
* Logically Minded, Demonstrated Aptitude in Microsoft Office, use of calculator, phone, and fax
* Team player with positive outlook
Preferred Qualifications:
* Spanish and English speaking capability
Position Criteria:
* Drives accuracy and efficient order management for customer orders and ensures customer engagement for achieving maximum satisfaction levels.
* Effective use of reporting tools to identify inconsistencies within the order management process and develop corrective actions. (over / under messages)
* Promotes continuous process improvement within role and department to maximize efficiencies, effectiveness, quality, and customer satisfaction.
* Develops in-depth understanding of Vehicle Group products, markets and customer channels.
Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
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