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Job Title: Customer Solutions Associate
Location: Solon, OH - Hybrid
Zip Code: 44139
Start Date: ASAP
Job Type: Contract
Keywords: #customerservicejobs #OHjobs
JOB RESPONSIBILITIES:
* Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
* Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
* Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
* Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders)
* Contact customer when required due to Out of Stock or Stock Allocation issues
* Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block)
* Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
* Be principal customer contact for capturing, creating and registering all return requests
* Assess compliance of Return Requests according to Market Return Policy Conditions
* Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds
* Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value
* Coordinate destruction or donation of goods when physical return is not warranted
* Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing
* Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future
* Collaborate with Billing in the resolution of billing issues that require customer contact
REQUIRED QUALIFICATIONS:
* Undergraduate degree strongly preferred
* 2 - 4 years" experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
* Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations
* Excellent written and verbal communication skills
* Excellent analytical aptitude with a proven ability to analyze/interpret data
* Well-organized, methodical thinker with excellent decision-making skills
* Strong and creative problem-solving skills
* Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
* Proficiency in SAP, BW and Business Objects preferred
* Ability to work in a fast-paced environment and handle multiple priorities
* Ability to work independently with minimal supervision
* Strong Customer Service mindset and passion for delighting customers internally and externally
* Demonstrates a strong desire to develop trust and long-term relationships
* Proactively seeks continuous process and service improvements
* Strong result-orientation
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans
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