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Job Title: Application Support Specialist
Pay Rate: Up to $74.11/hr DoE
Location: Windsor Locks, CT
Start Date: Right Away
Schedule: Fully Remote
Job Type: Contract
Keywords: #ApplicationSupport #ITjobs #RemoteJobs
JOB RESPONSIBILITIES:
* Report to the Associate director Salesforce Platform lead and support all technical activities related to Onboarding and Re-training of Collins Users.
* Showcase salesforce functionality
* Evaluate all 15 Teams for both Sales and Service to determine what Salesforce functionalities meet business needs and how they can be deployed.
* Coordinate with Salesforce Platform lead to execute change management plan
* Create initial dashboards for 15- 25 teams in C&AM and Collins to drive their new process. Training their superusers on how to maintain them.
* Load all 200-300 employee"s user ids into account teams. Develop process and system to update information on a regular cadence.
* Work as the main technical point of contact for all technical requests related to strategic plans.
* Develop dashboard and reports for 15-25 teams to drive data accuracy activities
* Create and manage utilization dashboard by C&AM organization based on Salesforce industry metrics.
* Revise user account data to run reports by core group.
* Submit Azure stories to C360 product owner and Digital Technology as bugs are identified and changes needed for teams to adopt Salesforce.
* Stage data and manage mass load of archive data from spreadsheet/documents into Salesforce, including but not limited to platform data, customer contacts, customer documents, customer events, customer data, etc. for 15-25 Teams. (Minimum - 20 hours per week)
* Clean up account structure and subsequence data for top 30 OE and Aftermarket customers. (Minimum - 20 hours per week)
REQUIRED QUALIFICATIONS:
* Must be US Citizens or US Persons (green card holders)
* HS Diploma/Equivalent is the minimum education requirement.
* Must have in-depth Salesforce Experience
* 5+ years experience as a Salesforce Administrator.
* Deep understanding of Salesforce functionality and limitations.
* Advanced experience in CRMA analytics and dashboard development.
* Advanced understanding of Tableau reporting
* Advanced experience in archive Salesforce data loading and data clean-up.
* Experience in in training and on-boarding new users and super user in Salesforce.
* Experience in Microsoft 365 products including Sharepoint
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans
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