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Job Title: Customer Solutions Associate
Location: Solon, OH
Zip Code: 44139
Start Date: ASAP
Job Type: Contract
Keywords: #CustomerSolutionsAssociate
JOB RESPONSIBILITIES:
* Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
* Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to
the tasks and cadence
* Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
* Optimize orders for logistical efficiency
* Contact customer when required due to Out of Stock or Stock Allocation issues
* Collaborate with Order Fulfillment team to resolve issues preventing o
* Contact customer and propose resolution if issues identified post-delivery note due to Transportation or
Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
* Collaborate with Billing in the resolution of billing issues that require customer contact
* Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC
etc.) to ensure the quality of processes are aligned to meet the business and customer needs
* Provide 360° visibility on status of orders to customers and internal teams
* Apply appropriate root cause reason codes following global Reason Code Methodology
* Identify, analyze, and initiate the escalation process based on escalation criteria
* Drive and encourage continuous improvement mindset applying company's methodology
* Participate in operational review meetings
REQUIRED QUALIFICATIONS:
* Undergraduate degree strongly preferred
* 1 - 2 years" experience in Supply Chain preferred (e.g., Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
* Excellent written and verbal communication skills
* Excellent analytical aptitude with a proven ability to analyze/interpret data
* Well-organized, methodical thinker with excellent decision-making skills
* Strong and creative problem-solving skills
* Proficiency in Microsoft office applications (e.g., Word, Excel, Outlook)
* Proficiency in SAP, BW and Business Objects preferred
* Ability to work in a demanding environment and manage multiple priorities
* Ability to work independently with minimal supervision
* Strong Customer Service mindset and passion for delighting customers internally and externally
* Demonstrates a strong desire to develop trust and long-term relationships
* Proactively seeks continuous process and service improvements
* Strong result-orientation
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/Disability/Veterans
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