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Job Title: Desktop Support Technician
Pay rate: $35.79 /hr.
Location: Palo Alto, CA
Zip Code: 94304
Start Date: Right Away
Keywords: #PaloAltoJobs; #DesktopSupportTechnicianjobs;
Job Description:
Responsibilities:
- Experience with: Deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management tools
- Experience with: Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems.
- Support Experience with Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives
- Familiarity with the standard helpdesk ticketing tools (ServiceNow, Jira)
- Ability to coordinate and communicate at all levels within the organization
- Business Stakeholders, Vendors, Suppliers, Sr Managers, and C-Level Execs - Tech Savvy
- Ability and passion for learning new technology and tools
- Passion for Customer Support
- A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
- Prioritization Skills
- The ability to analyze support requests and prioritize them based on impact
- Discipline
- The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
- Ability to articulate technical solutions to non-technical users in simple and easy to understand terms
One role will be in Irvine, and the other role in Palo Alto.
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
EOE/F/M/D/V
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