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Job Title: Microsoft 365 Cloud Applications Specialist
Pay Rate: Up to $49.22 /hr DoE
Location: Remote
Start Date: Right Away
Job Type: Contract
Keywords: #MicrosoftCloudApplications #ITjobs #RemoteJobs
*U.S. Citizenship is Required*
JOB RESPONSIBILITIES:
* Consults and collaborates with business leaders, end users, IT staff, vendors and other third parties and is involved in every phase of an application throughout its lifecycle
* Their responsibilities include job automation, running batch jobs, running SQL scripts, reviewing logs, system and application monitoring, maintenance, patch management, software upgrades, file transfers, backups, incident/problem troubleshooting and support
* Performs operational support responsibilities including application maintenance, application configuration and performance tuning, account management, installation of software upgrades, user support, and systems monitoring
* Ensures that the application layer is optimally configured for seamless integration and operability with OS, database, middleware, network, Web services, and other interrelated technological components
* Engages with the various teams to - perform application health checks to ascertain application accessibility, server availability, capacity planning, monitor scheduled job, batch jobs, systems alerts, upstream/downstream feed status
* Responds to incident tickets, user inquiries and services requests
* Analyzes and triages defects/issues, plan and manage releases and migrations in different environments
* Monitors system alerts, system utilization thresholds, capacity utilization on servers etc.
* Mentors, consults and otherwise supports the adoption of the application including responding to inquiries from a variety of sources for the purpose of providing technical assistance, advice and support, training, and assisting in the proper, efficient and effective use of the application
* Understands a broad range of customer"s requirements, expectations and operational imperatives for their mission success and translates those business drivers and needs into requirements and actions for continuous enrichment of the user"s experience
* Monitors and enforces compliance of regulatory requirements like Sarbanes-Oxley (SOX) and corporate information security policies
* Ensures appropriate documentation for system configuration, change control, access control, and system logs
* Works with the application vendors to obtain in-depth and up-to-date knowledge of the vendor"s planned changes, existing problems and known errors, corrective action and work around alternatives, and technical support capabilities
* Maintains current knowledge of vendor"s plans and strategic directions for the application including: patch releases, minor version releases, major version releases, end-of-life support, new capability enhancements, and upgrade support capabilities
* Follows industry trends, evaluate vendor products, and pursue technology innovation to ensure business services are cost competitive and aligned to industry best practices
* Leads, plans, and executes small projects and small initiatives
* Moderate business travel required
REQUIRED QUALIFICATIONS:
* Must be a US Citizen
* Bachelor"s degree in Information Technology, Systems Administration, and/or related field or equivalent experience, plus 5 years of related experience OR
* Master"s degree plus 3 years of related experience.
* Excellent experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation
* Solid knowledge on server architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies
* Solid understanding of the Internet and its key configuration components (e.g. DNS, http, IP addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM)
* Solid understanding of solutions development methodologies (e.g. DevOps, Agile, Software Development Lifecycle, etc.)
PREFERRED QUALIFICATIONS:
* Experience administrating Microsoft 365 applications including: OneDrive, Exchange, Teams, SharePoint, PowerApps, PowerAutomate and PowerBI
* Experience administering Azure AD, ADFS, Group Policy, and Okta
* Advanced skill with MS Exchange 2016/2019 and Exchange Online
* Advanced skill with MS PowerShell
* Advanced skill with MS Teams
* Experience supporting critical application software (local, network installed and SaaS) to include medium to complex troubleshooting, research, ability to read and comprehend technical manuals, and maintain procedural documentation
* Fully proficient knowledge on server architecture and understanding of virtualization technologies, storage systems, enterprise security practices, and replication technologies
* Evidence of ability to act highly independently on large and unique tasks and wide-ranging initiatives using a subject matter expertise of the Application or System Admin discipline
* Fully proficient understanding of the Internet and its key configuration components (e.g. DNS, http, IP addressing, Subnetting), and different methods of file transfer (e.g., FTP, SFTP, FTPS, NDM)
* Current application administrator or other related technical certification indicating a degree of appropriate foundational knowledge is preferred
* Fully proficient knowledge of development languages, platforms, and tools is preferred
* Fully proficient understanding of SQL scripts and other scripting languages, and experience with batch automation and automation tools
* A track record of high-level personal performance
* Shows significant contribution within diverse teams across multiple projects or small initiatives to successfully achieve deliverables
* Solid presentation skills
* Clear & concise oral & written communication skills
* Concise reporting to management / peers
* Proven experience developing solutions to a variety of challenging problems of broader scope and complexity, using established procedures
* A history that illustrates flexibility and adaptability to changing business needs and shows exposure to overcoming fundamental change obstacles
* Fully proficient understanding of Atlassian Jira
* Fully proficient understanding of solutions development methodologies (e.g. DevOps, Agile, Software Development Lifecycle, etc.)
* Lean-Agile mindset proficient in the understand and becoming familiar with the Lean-Agile mindset
* Lean-Agile principles and practices (includes DevSecOps, Scrum, SAFe, and Kanban) Proficient knowledge of the Lean-Agile principles and practices (includes DevSecOps, Scrum, SAFe, and Kanban
If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com
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