Job Details

IT Specialist

IT Desktop Administrator  Normal, IL  Posted: 5/18/2021
Job Description

Job Number:



IT Specialist


6 Months


A IT Desktop Administrator job is available in Normal, IL with Belcan. In this role, this person will Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications
Job Description:
- Respond to and resolve Level 2, and in some cases Level 1 IT support tickets regarding laptops, desktops and user applications
- Perform 'root cause analysis' when the Service Desk escalates problems/tickets - ensure that process or configuration changes are communicated to the responsible parties
- Provide primary support and configuration changes to functional systems deployed across the company
- Help develop IT tools and processes to promote efficient and effective end user support practices
- Assist in documentation of IT knowledge base for internal IT use, or broader employee reference, as appropriate
- Set up new user accounts and workstations
- Teach new employees basics around relevant IT systems
- Deploy, maintain and support office technology - such as printers, video conference units, digital whiteboards
- Collaborate with remote IT team members to build and maintain positive, productive team relationships
- Develop positive relationships with the business and other functions involved in downstream technical processes

This is what you"ll need:
- At least 3 years of relevant work experience required
- Strong written and verbal communication skills are a must
- Tech Savvy - Ability and passion for learning new technology and tools
- Passion for Customer Support - A drive to help end users get what they need to do their jobs the best they can. A sense of satisfaction from helping end users get what they need in a timely manner
- Prioritization Skills - The ability to analyze support requests, and prioritize them based on impact
- Discipline - The discipline to actively manage help desk tickets and internal IT tasks, without getting distracted by email, chat or other adhoc communication
- A Teacher - Able to teach end users about IT technologies or solutions to their issues in an easy to understand way
- Self-Starter - The ability to actively look for effective tasks to complete in times of low tickets
- High school education required
- IT certifications or higher education preferred

If you are interested in this role please apply via the 'apply now' link provided. Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for nearly 60 years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.



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